Privacy Policy

2. Information We Collect

• Personal details: name, date of birth, address, email address, telephone number.
• Claim information: accident, vehicle, insurers, and claim circumstances.
• Financial information: payment or bank details (where necessary).
• Communication records: calls, emails, forms.
• Technical data: IP address, browser type, usage data.

3. How We Collect Your Information

• Forms completed on our website or over the phone.
• Contact by email, post, or social media.
• Cookies/analytics when using our website (with your consent).
• Referrals from third-party partners (with your consent).

4. How We Use Your Information

We use your information to:

• Process and manage your non-fault accident claim.
• Communicate with you about your claim or enquiry.
• Introduce you to solicitors, insurers, or service providers relevant to your claim.
• Comply with legal and regulatory obligations (including FCA).
• Improve our website, products, and customer service.

Lawful bases for processing include:

• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Legitimate interests (e.g., service improvement, fraud prevention).

5. Sharing Your Information

• Our solicitors and legal partners managing your claim.
• Insurers, repairers, and credit hire providers.
• Regulators such as the FCA and the ICO where required by law.
• IT/communication providers that support our services.

We do not sell your personal data.

6. Marketing Communications

With your consent, we may send relevant updates or services. You can opt out at any time via the “unsubscribe” link or by contacting us.

7. Data Retention

We keep personal data only as long as necessary for the purposes set out in this policy, to meet legal/regulatory/accounting obligations, and to resolve disputes. Claim-related data is typically retained for up to 6 years after your case concludes.

8. Your Data Protection Rights

Under UK law, you have the right to:

• Access your personal data;
• Request correction or completion;
• Request deletion (where applicable);
• Object to or restrict processing;
• Withdraw consent;
• Request data portability.

To exercise these rights, email info@motor-claims-department.co.uk. If unsatisfied, you may complain to the Information Commissioner’s Office.

9. Security of Your Information

We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including encryption, secure servers, and regular monitoring.

10. Cookies

We use cookies to improve your experience, analyse traffic, and personalise content. You can manage cookies in your browser settings. See our Cookie Policy for details.

11. External Links

Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their privacy policies.

12. Changes to This Policy

We may update this notice from time to time. The latest version will always be available on our website, and we will notify you of any significant changes.

13. Contact Us